You may encounter some trouble while using Risk Simulator. This section explains some of the most commonly encountered issues, their symptoms, and how to solve them.
1. Missing Risk Simulator ribbon when Excel starts.
- Symptom: Sometimes when you start Excel, the Risk Simulator icon ribbon is missing or Risk Simulator does not start when Excel opens.
- Diagnosis: This happens because Excel sometimes goes into Safe Mode when something adverse occurs (e.g., electrical power failure, force-closing Excel, Ctrl + Alt + Delete, Trojan virus, etc.) that may interrupt an existing Excel system process.
- Solution: There is an easy fix for this and you do not have to reinstall Risk Simulator. In Excel 2013 or 2016, click on File | Options | Add-Ins and at the Manage drop-down list, select COM Add-Ins and make sure to put a checkmark on Risk Simulator and then restart Excel. If the checkmark is already there, then select Disabled Items in the Manage drop-down list and enable Risk Simulator then restart Excel. These steps will restore Risk Simulator to start with Excel.
2. There might be other competing Excel add-ins interfering with Risk Simulator.
- Symptom: Sometimes when you start Excel, the Risk Simulator icon ribbon is missing or Risk Simulator does not start when Excel opens and the suspicion is that there might be some competing Excel add-in.
- Diagnosis: Before some new software was installed, Risk Simulator and other Excel-based software worked well, but they are not starting correctly with Excel after installing this new software.
- Solution: There is an easy fix for this and you do not have to reinstall Risk Simulator. Check to see if there are competing and incompatible Excel add-ins installed. In Excel 2013 or 2016, click on File | Options | Add-Ins and in the Manage drop-down list, select COM Add-Ins and then manually disable each one of the add-ins one at a time and restart Excel. Through the process of elimination, you can identify the offending culprit and decide if you wish to uninstall the problem software.
3. Risk Simulator Profiles are missing.
- Symptom: Sometimes when someone e-mails you Excel models with Risk Simulator profiles, some of the profiles might be missing or do not come up and run.
- Diagnosis: You have Excel’s Protected View turned on.
- Either copy the Excel file to your desktop/folder and then open it from there instead of double-clicking and opening the Excel model directly from the e-mail or:
- Turn off Protected View: In Excel 2013 or 2016, click on File | Options | Trust Center | Trust Center Settings | Protected View. Then uncheck the Enable Protected View for Outlook Attachments. Then restart Excel and try again.
4. What version of Risk Simulator do I install (32 bit or 64 bit)?
- Symptom: Which of the two versions of Risk Simulator (x32 and x64) do I install? Or, when I installed Risk Simulator (x32), I cannot launch it in Excel 2013/2016 (64 bit).
- Diagnosis: You may have installed the wrong version of Risk Simulator.
- Solution: Check your Excel’s bit version and uninstall/reinstall the correct version of Risk Simulator.
- Explanations: Risk Simulator 2021 works on Windows 10 (32 and 64 bits) with Excel 2013, 2016, 2019, 365 (32 and 64 bits). Install the most common 32-bit version of Risk Simulator if Excel 32 bit is installed (regardless of Windows 64 or 32 bit) but install Risk Simulator 64 bit if you have a 64-bit Excel.
- Note: There is the Microsoft Windows operating system bitness and then there is the Microsoft Office bitness. These two bitness levels can be the same or different. What is important here is the Office/Excel bit level. If Excel 32 bit is installed, then make sure the regular Risk Simulator x32 is downloaded and installed. If 64 bit is listed, uninstall any old versions, and redownload and install Risk Simulator x64.
- To identify the Excel bit level, follow the steps below:
- If you have Excel 2013 or 2016, start Excel and click on File | Account | About Excel and take note of the bit settings on the pop-up About screen. The bitness is shown on the first line of the pop-up (e.g., it might say something like “Microsoft Excel 2013 (15.0.X.X) MSO (15.0.X.X) 32 bit”).
- If you have Excel 2010, to check the bitness of Excel: Start Excel, click on File | Help and take note of the bit settings under the About Microsoft Excel header (e.g., it might say something like “Version 14.0.X.X [32 bit]”).